Question from Enid H.:  I have an Alienware laptop running Windows 7 Pro – 64 bit.

If I start the computer up and run it for just a few minutes it’ll shut down and power off just fine. But if I let it run for an hour or more it won’t shut down. It just stays on the Shutdown screen forever until you unplug the power cord.

Do you have any idea what’s wrong and how I can get my laptop to shut down correctly?

Rick’s answer:  [Read more…]