Question from Roger:  Rick, I’ve had DSL through Verizon for 3 years with no problems whatsoever till 3 days ago when I installed a new FAX machine. Whenever the FAX machine is connected to the phone line my Internet stops working until I unplug it.

Before I bought this FAX machine I’d never had one connected to my phone line before. I’d always just used eFax. It’s hard to believe that one piece of equipment can stop the Internet connection dead in its tracks, but it does.

Do you know what I need to do to fix this problem? It’s a pain having to stop using the Internet and plug in the FAX machine every time I need to use it (which is several times a day).

Rick’s answer:   [Read more…]