Have you taken the plunge and purchased one of the new Samsung Galaxy Note 7 smart phones that recently hit the market?
If so, it has just been recalled due to what has been described as a very serious battery issue.
Apparently the defective batteries are subject to overheating, and some of them have actually exploded and caught on fire. Not a good thing to say the least!
Here is Samsung’s official statement concerning the recall:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
As you can see, Samsung is investigating the battery issue, but they aren’t taking any chances in the meantime. They have halted all sales of the devices worldwide and they’ll be replacing all the phones that have already been sold with new ones.
Details about how to request a replacement for your Galaxy Note 7 should be coming very soon. I will update this post with those details as soon as they become available.
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