Question from Arlen: I bought a new laptop in August 2022 and paid the people at Best Buy to install Webroot antivirus on it.
This machine has always worked great but a few weeks ago it locked up on me with a message saying it had been taken over by a hacker.
I was finally able to shut it down by holding the power button in but when I turned it back on it went right back to that same screen.
I took it to Best Buy and the technician said it had a virus and they were going to charge me $150 to remove it. [Read more…]